Privacy Policy

Last updated: 31 December, 2025

Zara Graham Consulting (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct that information.

 

1. Who We Are

Business name: ZARA GRAHAM CONSULTING
Location: Queensland, Australia
Contact email: consulting@zaragraham.com

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing and payment information (processed via third-party providers)

  • Website usage data (cookies, analytics, IP address)

  • Responses to forms, questionnaires, surveys or onboarding documents

  • Community posts, comments, messages or interactions

  • Recordings of live sessions or group calls (where applicable)

We only collect personal information that is reasonably necessary for our business operations and service delivery.

3. How We Collect Personal Information

We collect personal information through a variety of methods, including:

  • Website contact forms and enquiry forms

  • Email signups and newsletter subscriptions

  • Course and community platforms

  • Payment processors and invoicing platforms

  • Social media messages and interactions

  • Cookies, pixels and analytics tools

  • Direct communication via email, phone or online meetings

Where possible, personal information is collected directly from you.

4. Why We Collect Personal Information

We collect and use personal information to:

  • Deliver our services, courses, subscriptions and consulting

  • Provide access to platforms, content and communities

  • Process payments and manage subscriptions

  • Communicate with you about your account or participation

  • Send newsletters, updates or marketing communications

  • Improve our services, content and website experience

  • Meet legal, accounting and regulatory obligations

5. Marketing Communications

We may send you newsletters or marketing emails from time to time.

You can opt out of marketing communications at any time by:

We do not sell, rent or trade your personal information.

6. Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers where necessary to operate our business, including:

  • Website hosting providers (Squarespace, WordPress)

  • Email marketing platforms (Mailchimp)

  • Course and community platforms

  • Payment processors (Stripe)

  • Accounting and invoicing platforms (Xero)

  • Analytics providers (Google Analytics)

  • Scheduling tools (Motion)

  • Cloud storage providers (Google Drive, Microsoft)

These providers only receive the information required to perform their services and are expected to handle your information securely.

7. Overseas Storage of Information

Some third-party platforms we use may store or process data outside Australia.

By engaging with our services, you consent to your personal information being stored or processed overseas where required by these platforms. While we take reasonable steps to work with reputable providers, overseas privacy protections may differ from Australian laws.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Analyse website traffic and usage

  • Improve functionality and user experience

  • Support marketing and advertising activities

You can adjust your browser settings to refuse cookies. This may affect the functionality of some parts of our website.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

This includes:

  • Secure platforms and password-protected systems

  • Limited access to personal information

  • Use of reputable third-party service providers

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate or out of date.

To do so, please contact us at:

consulting@zaragraham.com

We may need to verify your identity before processing your request.

 

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.

We will respond to privacy-related complaints within a reasonable timeframe and work to resolve the issue promptly.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The most current version will always be available on our website and will apply from the date it is published.

 

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Zara Graham Consulting
📧 consulting@zaragraham.com