Terms & Conditions

Last updated: 31 December, 2026

 

1. Definitions

In these Terms & Conditions:

  • “We”, “Us”, “Our” means Zara Graham Consulting.

  • “You”, “Your”, “Client”, “Participant” means the individual or business entity purchasing or accessing the Services.

  • “Services” means any course, subscription, program, one-on-one session, digital resource, live or recorded session, template, or community access provided by Zara Graham Consulting.

  • “Subscription” means an ongoing program billed on a recurring basis.

  • “Program Term” means the billing period selected at purchase (monthly, quarterly, annual or otherwise advertised).

  • “Content” means all materials provided as part of the Services, including videos, recordings, templates, guides, frameworks, worksheets, written resources, and community discussions.

  • “Community” means any private group, forum, or platform provided as part of the Services.

  • “Fees” means the amounts payable for the Services as advertised or agreed.

  • “IP” (Intellectual Property) means all copyright and other intellectual property rights in the Content.

  • “Proposal” means any written, verbal, or advertised offer for Services, including website listings and booking pages.

 

2. General

By purchasing, enrolling in, or accessing any Services, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You agree to be bound by them.

  • These Terms & Conditions apply to all Services supplied by Zara Graham Consulting.

  • You participate as an independent party and not as an employee, partner, or agent of Zara Graham Consulting.

  • You do not have authority to bind Zara Graham Consulting in any way.

 

3. Supply of Services

  • Services may include subscriptions, courses, programs, one-on-one services, digital resources, live sessions, recorded content, and community access.

  • Unless otherwise stated:

    • Subscriptions continue until cancelled in accordance with Clause 6.

    • Access to Services is provided for the duration of your paid Program Term.

  • We reserve the right to update, evolve, or adjust program content, delivery format, or platforms where necessary, provided the overall intent and value of the Services remain consistent.

  • We may engage third-party platforms or providers to deliver parts of the Services.

 

4. Fees and Payment Terms

  • Fees are payable in advance unless otherwise stated.

  • Subscription fees are billed on a recurring basis in accordance with the Program Term selected.

  • By enrolling, you authorise Zara Graham Consulting (and its nominated payment processor) to charge your nominated payment method.

  • You are responsible for ensuring sufficient funds are available at the time of billing.

  • If a payment fails, access to Services may be paused or restricted until payment is brought up to date.

  • Fees are non-transferable and cannot be offset against other claims.

 

5. Ownership of Intellectual Property

  • All Content remains the sole intellectual property of Zara Graham Consulting.

  • No ownership rights are transferred to you.

  • This applies to all course materials, recordings, templates, frameworks, community posts, and written resources.

 

6. Use of Intellectual Property

You are granted a limited, non-exclusive, non-transferable licence to use the Content solely for your personal or internal business use during your active Subscription or Program Term.

You must not:

  • Copy, reproduce, distribute, sell, sublicense, or share Content

  • Record sessions or community discussions

  • Provide access to Content to non-participants

  • Repurpose Content for commercial training or resale

Access to Content ceases at the end of your final paid Program Term.

 

7. Subscription Cancellation Policy - 30 Days’ Notice

  • You may cancel your Subscription at any time by providing a minimum of thirty (30) days’ written notice.

  • Cancellation requests must be submitted in writing via email to Zara Graham Consulting.

  • Your Subscription will remain active, and Fees will continue to be payable, during the 30-day notice period.

  • No partial refunds or pro-rata adjustments apply during the notice period.

  • Access to Services will continue until the end of the final paid billing period.

 

8. Refund Policy

  • No refunds are provided for any Services already delivered or made available.

  • Refunds will not be issued for:

    • Change of mind

    • Failure to attend live sessions

    • Failure to engage with or use the Content

  • Any refund offered is entirely at the discretion of Zara Graham Consulting and only in exceptional circumstances.

  • Cancelling a Subscription does not waive Fees already invoiced or payable during the notice period.

 

9. One-on-One Services

  • Fees for one-on-one services are payable in full prior to the scheduled session unless otherwise agreed.

  • A minimum of 24 hours’ written notice is required to cancel or reschedule.

  • Late cancellations or non-attendance will result in the session being forfeited and the fee remaining payable.

 

10. Community Standards

Participation in the Community is conditional on respectful, professional behaviour.

You agree to:

  • Treat all Participants with respect

  • Maintain confidentiality of shared information

  • Refrain from harmful, offensive, disruptive, or promotional behaviour

We operate a zero-tolerance policy for conduct that undermines safety or trust.

Breaches may result in:

  • Immediate removal from the Community

  • Termination of access to Services

  • No refund

 

11. Confidentiality

  • All information shared within Programs and Communities is confidential.

  • This includes strategies, experiences, business information, and personal disclosures from other Participants.

  • Confidentiality obligations continue beyond the end of your Subscription or Program Term.

  • Breach of confidentiality may result in immediate termination of access without refund.

 

12. No Guarantees or Representations

  • We do not guarantee specific business, financial, or personal outcomes.

  • Results depend on individual circumstances, effort, and application.

  • No verbal statements override these Terms & Conditions.

 

13. Limitation of Liability

To the maximum extent permitted by law:

  • Zara Graham Consulting is not liable for indirect or consequential loss, including loss of income, opportunity, or goodwill.

  • Liability is limited to the resupply of the Services or the cost of resupply.

  • Participation is at your own risk.

 

14. Termination

  • We may suspend or terminate access if you:

    • Breach these Terms & Conditions

    • Fail to meet payment obligations

    • Engage in harmful, disruptive, or inappropriate behaviour

  • Termination does not waive outstanding payment obligations.

 

15. Privacy

  • We collect and handle personal information in accordance with Australian privacy law.

  • By engaging our Services, you consent to our Privacy Policy.

  • Information may be stored or processed using third-party platforms, including overseas providers.

 

16. Dispute Resolution

If a dispute arises:

  • You agree to notify us in writing first.

  • Both parties will attempt to resolve the matter in good faith before legal action.

  • Mediation may be pursued by mutual agreement.

 

17. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

18. Acceptance

By enrolling in or accessing our Services, you confirm that you accept these Terms & Conditions and our Privacy Policy.